Program Administrator, Ecommerce

Location

Port Washington, NY

Description

GENERAL STATEMENT OF DUTIES:

The Program Administrator is responsible for working with the Ecommerce Director and Team to help further the Ecommerce program. They will enforce, review, and advance the MAP program as it relates to Drive. By establishing relationships with the Account Managers and customer base they ensure that the program standards are upheld and the Drive DeVilbiss Healthcare brands maintain a strong reputation in the online space.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Understand MAP and its purpose in relation to Drive and their customers.
  • Enforce the MAP policy in the online space.
  • Edit and update the existing MAP product list.
  • Work with the Product Management team regarding new MAP products and release dates.
  • Review existing MAP products and policy to make recommendations based on feedback and trends.
  • Establish strong working relationships with Authorized Ecommerce Retailers.
  • Creatively diagnosis and develop solutions for problems risen by Account Mangers and Ecommerce Retailers.
  • Answer Ecommerce and MAP questions by maintaining the Ecommerce and MAP mailboxes.
  • Review pricing discrepancies with Ecommerce Retailers to avoid delayed orders and shipments.
  • Work with the Creative Team to update and edit the existing Ecommerce Program.
  • Relate goals of the Ecommerce Program and MAP policy to potential Ecommerce Retailers and Account Managers when requested.

Requirements

QUALIFICATIONS, KNOWLEDGE, AND SKILLS:

  • Extremely organized.
  • Strong attention to detail.
  • Extensive use of search engines and how they function.
  • Prior research experience.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree, preferred.


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