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Product Id Guide

Knowing the item number and serial number of your product is important. This information is vital if you want to register your product with Drive, if you are in need of a replacement part, if you want to inquire about warranty information or if you need to troubleshoot your product.

There are various locations where you can obtain your product’s item number:

  1. On the product
  2. On the retail packaging
  3. On the Drive shipping box

Please be aware that some items will not be assigned a serial number. But if the item does have a serial number, it will only be located on the product itself.

On the Product

Almost all Drive products will have a silver or white sticker adhered to the frame of the item that contains the item’s reference number and serial number information. There are a few exceptions; grab bars, some canes, toilet seat risers and similar items may not have this sticker.

If the item does have a sticker, it will always be located somewhere on the frame of the unit.

Here is a general guide to finding the location of your product’s sticker:

Rollators – on the leg frame or cross brace under the seat
Wheelchairs/Transport Chairs – on the cross brace under the seat
Walkers - on the leg frame
Overbed Tables – on the mast
Commodes – on the back frame bar
Beds – on the side frame
Nebulizers – on the underside of the item
Bath Benches – on the leg frame
Canes – lower frame
Power Wheelchairs - on the cross brace under the seat
Scooters - on the back of the item on the plastic shroud

Below is an example of a product sticker. The item number of the product is identified by the REF. number located in the upper left corner, and above the bar code. The REF. number may contain a mixture of numbers and letters and may contain a dash symbol.

The serial number is located in the lower left corner. It typically begins with one number, followed by one letter and contains an additional 9 or 10 numbers.

On the Retail Packaging

Certain products may be packed in retail packaged boxes that will provide the item number of your product. The item number of the product is identified by the REF. number located on the front of the package in either the lower right or left corner. It may contain a mixture of numbers and letters and may contain a dash symbol.

On the Drive Shipping Box

If you just purchased your product or have kept the shipping box, you may obtain the item number of your product from the label adhered to the box. The item number of the product is identified by the REF. number located on the label. It may contain a mixture of numbers and letters and may contain a dash symbol.