FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS:

I want to demo an item. How do I find a Drive provider?

I want to purchase a product or part. How do I find a Drive provider?

I want to rent an item. How do I find a Drive provider?

Is the item covered by my insurance or Medicaid/Medicare?

Will you purchase, or pickup and remove my old equipment?

I want more information about a product. Where can I find more information?

I would like to leave a product review. How can I do that?

I have an idea for a new product. How can I submit my idea?

I have my own business and want to buy your products to sell. How do I create an account with Drive?

I need further assistance

RETURNS QUESTIONS:

I want to return my item. What should I do?

PARTS/WARRANTY QUESTIONS:

I want to know if my item is under warranty. How do I find out?

I want to know if my power wheelchair or scooter batteries are still under warranty

PARTS AND SERVICE QUESTIONS:

I want to identify a replacement part. How can I do that?

I am experiencing an issue with my item and need product tech support. What should I do?

My product needs servicing or repair work. Where can I go?


I want to demo an item. How do I find a Drive provider?

Drive does not have any showrooms; however you may find a list of local providers HERE. Our providers can let you know what items they have in stock, and which items they have available to demo.

I want to purchase a product or part. How do I find a Drive provider?

Drive does not sell direct to the retail public, but we have an extensive network of authorized local and online providers that you can purchase from. You may find a list of local and online providers HERE.

I want to rent an item. How do I find a Drive provider?

Drive does not rent products direct to the retail public, but we have an extensive network of authorized local and online providers who may offer product rentals. You may find a list of local and online providers HERE.

Is the item covered by my insurance or Medicaid/Medicare?

We are unable to assist you with insurance reimbursement. Please speak with your insurance provider to find out about coverage or reimbursement.

Will you purchase, or pickup and remove my old equipment?

We are unable to purchase old equipment or assist in the removal of old equipment but there may be a provider in your area who buys used items. You may find a list of local providers HERE.

I want more information about a product. Where can I find more information?

We offer extensive product information on our product pages including specifications, features, images, product support articles, videos, part diagrams, owner’s manuals and more.

I would like to leave a product review. How can I do that?

Information you will need: Product item number

We would love your feedback! To leave a review, you must have an account with Drive. If you already have an account, you sign into your account HERE. If you do not already have an account, please sign up HERE.

To leave a review, please identify the item number of your product. If you do not know the item number of your product, please view our guide HERE.

Once the item number is identified, please locate the product page on our website by searching the full item number into the search bar.

Click the appropriate product from the search results to view the product page.

Near the bottom of the page there is a tab labeled REVIEWS. Click this tab and select the button ‘WRITE A REVIEW’.

I have an idea for a new product. How can I submit my idea?

You may submit your product idea HERE. A product manager at Drive Medical will contact you if we are interested moving forward with your idea.

I have my own business and want to buy your products to sell. How do I create an account with Drive?

Thank you for your interest in selling Drive Medical products, please click HERE to submit a completed credit application. Once submitted, a member from our Credit team will contact you.

I need further assistance

We are happy to assist. You may contact us by phone, email or our live chat feature. Please see our Contact Us page for complete information.

I want to return my item. What should I do?

If you would like to return your item, please contact the original provider you purchased the item from to inquire about their return policy or request a return. Most internet providers will have their return policies listed on their website. We do not have your original purchase funds and cannot return the item. Please note, we will not accept any unauthorized returns.

I want to know if my item is under warranty. How do I find out?

Information you will need: Product item number and serial number

If you would like to find out the warranty on your product, please contact your original provider who sold you the unit. Your Drive Provider can inform you which components are covered under warranty and for how long. Please bring copy of your proof of purchase, as well as the unit's item number and serial number, so they may process a warranty claim on your behalf. Our warranty is processed through our extensive provider network.

If your original provider is out of business or has moved, then you may take the item to your nearest local provider for assistance. You may find a list of providers HERE.

I want to know if my power wheelchair or scooter batteries are still under warranty

Batteries on power mobility products are covered under warranty for six (6) months from the date of purchase. Battery life is dependent on temperature, weight of the user, amount of daily use (around the block vs. 5 miles per day) and how well the batteries have been maintained (charged daily or were they allowed to run down to empty). Depending on conditions, batteries can last as little as six (6) months and sometimes up to two (2) years.

I want to identify a replacement part. How can I do that?

Information you will need: Product item number and serial number

We offer part diagrams on our product pages with full part numbers for your reference. You can locate your parts diagram by first identifying the item number of your product. If you are unsure of your product’s item number, please visit our Product ID Guide HERE.

Once the item number is identified, please locate the product page on our website by searching the full item number into the search bar.

Click the appropriate product from the search results to view the product page.

Near the bottom of the page there is a tab labeled PARTS. Click this tab to view the full product and the individual part numbers.

Related question: I want to purchase a product or part. How do I find a Drive provider?

I am experiencing an issue with my item and need product tech support. What should I do?

What information you will need: Product item number and serial number

We are sorry to hear you are experiencing an issue with your product. You can locate relevant tech support articles for your product including troubleshooting and assembly help by first identifying the item number of your product. If you are unsure of your product’s item number, please visit our Product ID Guide HERE.

Once the item number is identified, please locate the product page on our website by searching the full item number into the search bar.

Click the appropriate product from the search results to view the product page.

Near the bottom of the page there is a tab labeled SUPPORT. Click this tab to view available articles.

You may also visit our comprehensive library of support articles for a wide variety of our products to assist with product troubleshooting, product assembly, product adjustments and so much more. Please visit our Technical Resource Center HERE.

You may also directly contact our Technical Support Department at (877) 224-0946 (option 3) or by emailing them at techsupport@drivemedical.com for further assistance.

My product needs servicing or repair work. Where can I go?

Drive does not have a repair center but your authorized local Drive provider may be able to repair or service the product in store. You may find a list of local providers HERE.

Related question: I am experiencing an issue with my item and need product tech support. What should I do?