Customer Service Representative
Drive DeVilbiss is one of the fastest growing global distributors of durable medical equipment. The Company markets and distributes its products to customers located throughout North America, Europe, Central America, South America, the Middle East and Asia.
We seek career minded Customer Service personnel to ensure we continue to provide effortless experience to our customers in a culture of fun, a place where employees and management exist to enhance the quality of life of the people we touch.
At Drive Devilbiss Healthcare Customer Service Representatives begin their career in a high energy culture, representing the company and providing effortless experience to our customers. With experience, they acquire other positions within the company of team leaders, analysts and supervisors, opportunities are endless throughout the organization.
- Resolve customer and sales reps’ inquires; explain product features, provide quotes, process orders and assist with all of their customer service needs.
- Handle inbound and outbound communication via phone, email or chat in a professional and courteous manner
- Resolve all customer related inquiries, issues and returns with extreme accuracy and efficiency
- Develop a thorough understanding of product to effectively offer additional accessories and substitute other products when items are back ordered, etc.
- Process orders received via email, fax, web, EDI or customer portal
- Support the sales team by providing assistance with their daily service needs
- Thorough follow up to ensure accuracy and effortless customer experience
- Suggest solutions when a product malfunctions.
- Utilize systems technology to handle high volumes of inquiries
- Should have great communication skills: written and verbal communication
- Should be able to handle a lot of data that is available, and all of this has to be done at good pace
- Should have a lot of patience when communicating with the customer
- Should have good listening skills, since most of the time, communication with the customers is done over the phone
- Should be attentive to detailing
- Should have the skill of versatility; they will have to adapt to many situations regarding the customer