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Drive Medical Hassle-Free Return Policy

Our goal at Drive is to provide our customers excellent service. Our new Hassle-Free Return Policy is designed to make it easier for our customers to expedite returns.

New or Unused Product (Excludes Power Products shipped to residential addresses)

New or unused product can be returned within 30 days from invoice date with no restocking fee. The following terms and conditions apply:

  • Customer pays for freight to return the product.
  • Product should be in the condition it was received, unused, and in the original box and/or packaging except for Bath Safety products. The original packaging for Bath Safety products must not have been opened.
  •  Please do not write anything on packages to be returned including: RMA#'s or addresses
  •  Credit will be given for the product but not the original freight.
  • Standard freight policy applies to new orders.

A 25% restocking fee applies to returns between 31 and 60 days after invoice date, unauthorized returns, undeliverable addresses, and delivery refusals when the package is undamaged.

Used items are not eligible for return and are covered under their respective warranties.

New or Unused Power Products Shipped to Residential Addresses

New or unused power products that have been shipped to a residential address can be returned within 15 days from invoice date and a 25% restocking fee will apply. The provider is responsible for the cost of freight and for ensuring that the product is new, unused and in saleable condition. The customer is responsible for packaging as to ensure that the product is not damaged during return shipping.

Used items are not eligible for return and are covered under their respective warranties.

Product Damaged in Shipping

Please do not accept damaged cartons. If you receive a shipment with damaged cartons, refuse delivery (noting the reason for refusal) and immediately contact our Customer Service Department.

If product is received damaged, the bill of lading for truck shipments or UPS manifest for smaller packages must be marked "Damaged". By marking the product damaged and contacting Drive Medical immediately upon receipt will significantly reduce the time it takes to receive full credit.

Within seven (7) days of accepting a delivery, the customer should inspect suspect items and contact Drive's Returns Department to report the damage. Drive will issue an RMA, notify the shipper to arrange for an inspection and pick-up and process a replacement order. Replacement orders will be billed to the customer's account and a credit will be issued based on the carriers' findings.

Product Warranties

Drive offers warranties on most products to protect customers if damage should occur after use. There are several types of warranties.

Many products are covered under a limited lifetime warranty. The limited lifetime warranty applies to non-wearable parts, such as broken welds. Wearable parts, such as seat cushions, wheels and brakes, are not covered under the limited lifetime warranty.

Many of our products have specific warranties that cover replacement parts for extended periods of time. However, most products are warranted for 60 days after invoice date. For the first 60 days after invoice date, Drive reserves the right to ship a part to repair the product, ship a replacement product or issue full credit for the return of the product.

How to Submit a Return

In order to expedite a return, please log into your Drive Medical website account and select the item(s) to be returned from your Order History  You can also contact the Returns Department at (877) 224-0946 or send an email to canadareturns@drivemedical.com for a return merchandise authorization (RMA).  When requesting an RMA, please provide the Drive Representative with your customer account number, purchase order, model, serial number (if applicable) quantity, reason for return and a valid email address. RMA's expire after 30 days of issuance. Drive cannot accept any unauthorized return without a previously issued RMA

All returns should be sent to Drive's Technical Service Center in Bohemia, NY unless otherwise specified.

Drive Medical Canada Inc.
256 Aviva Park Drive
Vaughan, ON L4L 9C7
Phone: (905) 850-0490