us_flag US EN Vector (9)
Locate Providers icon_chat_whiteChat Inspired By Drive

Return Policies

Our goal at Drive is to provide excellent service to our customers. Our new Return Policy is designed to make it easier for our customers to expedite returns service.

New or Unused Product (Excludes Power Products shipped to residential addresses)
New or unused product can be returned within 30 days from invoice date with a 15% restocking fee. The following terms and conditions apply:
  • Product should be in the condition it was received, unused, and in the original box and/or packaging except for Bath Safety products. The original packaging for Bath Safety products must not have been opened.
  • Please do not write anything on product packaging to be returned including RMA's or addresses.
  • Credit will be given for the product but not the original freight.
  • Standard freight policy applies to new orders.
  • Returns processed within 0 to 30 days of invoice date will have a 15% restocking fee.
  • Returns processed within 31 to 60 days of invoice date will have a 25% restocking fee.
  • Items are not returnable after 60 days
  • Opened or used hygienic products such as bath safety, commodes and mattress products will be denied credit. Products that have been used cannot be returned unless it is perceived to be an alleged complaint in the form of a product defect.

Used items are not eligible for return and are covered under their respective warranties.

New or Unused Power Product shipped to Residential Addresses
New or unused power products that have been shipped to a residential address can be returned within 30 days from invoice date; a 25% restocking fee will apply. The provider is responsible for the cost of freight and for ensuring that the product is new, unused and in saleable condition. The customer is responsible for packaging as to ensure that the product is not damaged during return shipping. Items not returnable after 30 days.

When any power product is returned with batteries, these steps must be followed:
  1. Batteries will be placed in the same location as when the PWC is in use.
  2. All battery cables will be disconnected from the batteries.
  3. If a shroud covers the batteries, said shroud will be in place over the batteries.
  4. If the batteries sit in a protected shell, they shall be shipped back in said protected shell.
  5. If the power device is a folding PWC said batteries will be disconnected from battery cables and placed in individual sealed corrugated containers prior to shipping.
    • Ensure no battery/batteries can come in contact with other batteries, conductive surfaces or metal objects while in transport.
    • Exposed terminals need to be protected with non-conductive caps or with tape, or other similar means. 
    • Batteries should also be secured so they will not shift during transport and their terminal caps will not come off.
    • When returning a power product, the associated battery identification label must be attached to the outside of the shipping carton.

Used items are not eligible for return and are covered under their respective warranties.