DRIVEMEDICAL.COM –PRIVACY POLICY
Privacy Policy
Drive DeVilbiss Healthcare (“Drive,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information we collect in the course of conducting business. This Privacy Policy explains the types of information we collect, how we use it, and the choices available to you. This policy applies to www.drivemedica.com, which is operated in the United States and is intended for business customers, distributors, healthcare providers, and other professional partners—not for individual consumers or patients. Consumers seeking information about home healthcare products should visit www.drivemedicalathome.com.
This website is not a medical provider platform, is not intended for patient use, and is not subject to HIPAA. Any information collected through this site is handled in accordance with this Privacy Policy and applicable state privacy laws, not HIPAA.
Information We Collect
You may visit our website without identifying yourself. However, we collect certain information automatically to understand how our website is used and to improve its functionality. This includes aggregate statistical data such as the number of visitors, frequency of visits, and the pages accessed. We may also collect limited technical information that could be considered personal information under applicable laws, such as your IP address, browser type, device details, and referring website.
Domain and Technical Information
To better understand how our website is accessed and used, we may collect information such as:
- Date and time of visits
- Pages viewed
- Browser and device characteristics
- Internet Service Provider (ISP)
- IP address
- Referring URL
We use analytics tools, such as Google Analytics, to evaluate website performance. These tools may rely on cookies or similar technologies. We use Google Analytics only for analytics—not for advertising or retargeting.
Cookies and Similar Technologies
Drive DeVilbiss Healthcare uses cookies and similar technologies—including pixels, tags, and beacons—to support website functionality, enhance the user experience, and analyze site traffic.
You can adjust your browser settings to block or delete cookies. Certain website features may not function properly if cookies are disabled. As we continue improving our site, additional cookie preference tools may become available, and this policy will apply to those tools when implemented.
What Are Cookies and Similar Technologies?
Cookies are small text files stored on your device to help websites operate efficiently and remember user preferences. Similar technologies include:
- Pixels and tags: Code used to measure engagement.
- Web beacons: Used to track interactions with emails or webpages.
- Analytics tools: Used to understand how visitors use the site.
Types of Cookies We Use
|
Type
|
Description
|
Examples
|
|
Strictly Necessary Cookies
|
Enable core site functionality such as secure login.
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Session cookies; authentication cookies
|
|
Performance & Analytics Cookies
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Help us understand how visitors use the site.
|
Google Analytics
|
|
Functional Cookies
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Remember preferences such as region or language.
|
Preference cookies
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We do not use advertising or retargeting cookies.
Managing Cookie Preferences
You may manage cookies through:
- Browser settings
- Any cookie tools made available on our website as they are implemented
- Opt-out options offered by analytics providers (e.g., Google Analytics opt-out browser add-on)
Personal Information You Provide
Some sections of the website allow you to provide business-related contact information to establish an online account or communicate with us. Examples include:
- Name, company name, title, and business contact details
- Billing and shipping information
- Registration for electronic invoicing
- Warranty registration for business accounts
- Newsletter subscriptions
- Product return or support requests
- Participation in surveys or promotions
By submitting personal information, you consent to its use as described in this policy.
How We Use Your Information
We may use the information we collect to:
- Operate and maintain our website and services
- Process and fulfill orders or business transactions
- Communicate with you regarding your account, inquiries, or business relationship
- Send administrative or permitted marketing communications
- Improve our website, products, and services
- Comply with applicable legal obligations
- Protect the rights, safety, and security of Drive and its users
We do not sell personal information and do not share personal information for cross-context behavioral advertising.
You may opt out of marketing emails at any time.
Sharing of Information
We may share your information with:
- Service providers performing services on our behalf (e.g., hosting, IT support, analytics, logistics)
- Our affiliates and subsidiaries for business purposes
- Trusted business partners or distributors in furtherance of our business relationship
- Legal authorities when required by law, regulation, or legal process
- Entities involved in a merger, acquisition, or sale of assets
Service providers receive only the information necessary to perform their functions and are required to protect it in accordance with applicable laws.
Safeguarding Children
This website is not directed to children or consumers, and we do not knowingly collect personal information from anyone under 13. If we learn that such information has been collected, we will delete it promptly.
Data Security
We use reasonable and appropriate administrative, technical, and physical safeguards to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. While we take steps to protect information, no method of transmission or storage is completely secure. We retain personal information only as long as necessary to fulfill the purposes described here or as required by law.
Your Privacy Rights
Depending on your state of residence, you may have rights under applicable state privacy laws, such as the right to:
- Access your personal information
- Request deletion of your personal information (subject to legal exceptions)
- Correct inaccuracies
- Request portability
- Opt out of targeted advertising or sharing (not applicable, as we do not share personal information for such purposes)
- Limit the use of certain sensitive information (not applicable based on our practices)
Requests may be submitted using the contact details below, and we will verify your identity before responding.
You may also designate an authorized agent to act on your behalf, consistent with state law requirements.
California Residents – Please see Privacy Policy Supplement below for more information.
Business Relationships and Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
Retention of Information
We retain personal information only as long as necessary to fulfill the purposes described in this policy, meet legal obligations, resolve disputes, and enforce agreements.
Updating Your Information
You may update your account information through your online account or by contacting us directly.
Contacting Us
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page with a revised “Last Updated” date. Your continued use of the site after changes become effective constitutes acceptance.
For questions or to exercise your privacy rights, contact us at:
Email: privacy@drivemedical.com
Mail: Drive DeVilbiss Healthcare, Attn: Privacy Officer, 99 Seaview Blvd., Port Washington, NY 11050
Drive may modify this Privacy Policy from time to time without prior notice. You may review the “Last Updated” date below to determine when it was most recently changed.
Last Updated: November 20, 2025
Privacy Policy Supplement for California Residents
Last Modified: November 20, 2025
This California-specific notice supplements Drive’s Privacy Policy and applies solely to California residents, consistent with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, “CCPA/CPRA”).
Personal information does not include:
- Publicly available information
- Deidentified or aggregated information
- Information covered by other sector-specific privacy laws (e.g., HIPAA, CMIA, FCRA, GLBA)
Categories of Personal Information Collected
The following categories may have been collected in the past twelve months:
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Category
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Examples
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Collected
|
|
A. Identifiers.
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A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
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Yes
|
|
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
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A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Some personal information included in this category may overlap with other categories.
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Yes
|
|
C. Protected classification characteristics under California or federal law.
|
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
|
No
|
|
D. Commercial information.
|
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
|
Yes
|
|
E. Biometric information.
|
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
|
No
|
|
F. Internet or other similar network activity.
|
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
|
Yes
|
|
G. Geolocation data.
|
Physical location or movements.
|
Yes
|
|
H. Sensory data.
|
Audio, electronic, visual, thermal, olfactory, or similar information.
|
No
|
|
I. Professional or employment-related information.
|
Current or past job history or performance evaluations.
|
No
|
|
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
|
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
|
No
|
|
K. Inferences drawn from other personal information.
|
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
|
Yes
|
Sources of Personal Information
We collect personal information:
- Directly from you (e.g., online forms, account setup)
- Indirectly from your interactions with the website (e.g., analytics data)
Use of Personal Information
Uses are consistent with the general Privacy Policy and may include:
- Responding to inquiries
- Processing transactions
- Securing our website
- Research and product development
- Legal compliance
- Business transfers (e.g., mergers or acquisitions)
We will not use personal information for materially different purposes without notice.
Sharing Personal Information
We may disclose personal information to service providers and contractors for business purposes under written agreements requiring confidentiality and proper use.
We do not sell personal information and do not share personal information for cross-context behavioral advertising.
|
Personal Information Category
|
Category of Third-Party Recipients
|
|
Business Purpose Disclosures
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Sales
|
|
A: Identifiers.
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Third parties under a Business Associate Agreement
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None
|
|
B: California Customer Records personal information categories.
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Third parties under a Business Associate Agreement
|
None
|
|
C: Protected classification characteristics under California or federal law.
|
None
|
None
|
|
D: Commercial information.
|
None
|
None
|
|
E: Biometric information.
|
None
|
None
|
|
F: Internet or other similar network activity.
|
Service providers
|
None
|
|
G: Geolocation data.
|
None
|
None
|
|
H: Sensory data.
|
None
|
None
|
|
I: Professional or employment-related information.
|
None
|
None
|
|
J: Non-public education information.
|
None
|
None
|
|
K: Inferences drawn from other personal information.
|
None
|
None
|
Your Rights Under CCPA/CPRA
- Right to Know
- Right to Delete
- Right to Correct
- Right to Data Portability
- Right to Limit Use of Sensitive PI (not applicable to our current practices)
- Right to Non-Discrimination
Requests may be submitted via privacy@drivemedical.com.
We will confirm receipt within 10 business days and respond within 45 days, unless an extension is necessary.
Changes to This Policy
We may amend this California notice at any time. Updates will be posted with a revised effective date.
Contact Information
Email: privacy@drivemedical.com
Mail: Drive DeVilbiss Healthcare, Attn: Privacy Officer, 99 Seaview Blvd., Port Washington, NY 11050
If you require this Policy in an alternative format due to a disability, please contact us.
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