us_flag US EN Vector (9)
Locate Providers icon_chat_whiteChat Inspired By Drive
icon_order-status_whiteOrder Status icon_cart_whiteCart
Support & Resources
Who We Serve
Who We Are
in:
Menu
icon_cart_white Cart

Compass Transition Updates & Resources

Your source for the latest customer updates, key documents, and FAQs so you can keep ordering and supporting your patients without disruption.

Drive_Compass_Header

Quick Links 

Click the below links to dive right into a specific category   

Ordering & Fulfillment >

Product Details > 

Pricing & Policies >

Document Library >

Frequently Asked Questions >

Stay In The Loop

Latest Updates

Ordering & Fulfillment

We are committed to keeping ordering and delivery reliable throughout the transition.

 Shipping & Lead Times

Current lead times and shipping performance remain a priority. If any ship-from location or lead time changes impact your account, we will publish the details here.


Backorders & Substitutions
If a backorder affects an item, your team will be notified through normal channels. Product alternatives or substitutions, when appropriate, will be shared by customer support or your sales representative. 


Returns & Warranty
Returns and warranty support remain available.

 
Invoice Payments
See the Document Library to download invoice payment instructions for Drive US & Drive Canada. 

How to Place Orders

Account Numbers:
Existing Drive Medical Customers: Your account will remain the same. Effective June 1, you will be able to order Compass items through all standard Drive ordering methods.

Non-Drive Medical Customers: If you do not currently have a Drive account, you will receive an email in the coming weeks with your new Drive account number, along with ordering and payment instructions.


Order by EDI:
EDI Customers will receive a direct email from the Drive Medical IT team to coordinate EDI mapping. 


Order by Phone:
Starting 6/1/2026 to place a combined order of both Drive Medical and Compass items by phone you will need to use your Drive Medical Account # and call during business hours 9am – 6pm (EST) using the appropriate number below:

US Toll Free: (877) 224-0946
Canada Toll Free: (866) 752-1363


Order by Email:
US Orders:
dataentry@drivemedical.com
Canada Orders
canadaorderdesk@drivemedical.com


Order by Web:
Starting 6/1/2026, you will be able to log in to your existing Drive Medical account to place a combined order of both Drive Medical and Compass items on the web. If you do not already have a Drive Medical web account, you will be able to enter the email associated with your Compass web account and click "forgot password" to set up your new Drive credentials.

 

For support with your web account, please contact: websupport@drivemedical.com
Please Note: For quick service please include both Drive and Compass item #(s) with your order.

What You'll Find in the Crosswalk:

Blue Tick Bigger Container 4x

Legacy Compass item #s

Blue Tick Bigger Container 4x

Drive item number 

Blue Tick Bigger Container 4x

Description and key attributes 

Blue Tick Bigger Container 4x

Unit of measure and packaging notes  

Blue Tick Bigger Container 4x

Replacement item, if applicable  

Blue Tick Bigger Container 4x

Effective dates

A Bigger Catalog Is on Its Way!

You'll soon have access to an expanded selection of products at great pricing, all in one place. We're working hard to make this transition seamless for you.

During system alignment, some products may have updated item numbers, descriptions, packaging details, or units of measure. To make ordering easy, we'll maintain a cross-reference file and replacement guidance right here so you always know exactly what to order and where to find it.

Pricing & Policies

We recognize consistency matters. If pricing, terms, or policies change, we will communicate changes in advance and post the latest documents here.

Price Lists
If a new price list is issued, we will post the effective date and a summary of changes.

Customer Agreements  
Existing customer agreements and commitments will continue to be honored per their terms. If any changes affect your account, your sales representative will communicate directly.

Promotions and Programs  
Promotions and customer programs will be shared through your normal sales and support contacts, and any broad changes will be posted on this page.

Document Library

Last Updated:  05.15.2026

1a61cf085b3260c02d8b15de72ad08a0

Compass SKU Update 05.15.2026

PDF_file_icon

Invoice Payment Instructions: US 

PDF_file_icon

Invoice Payment Instructions: Canada

Frequently Asked Questions (FAQs)
We are committed to keeping ordering and delivery reliable throughout the transition.
Ordering and Account Support

What is changing on June 1?
Beginning June 1, Compass order processing will move to and be handled through Drive systems and Drive’s distribution network.

Will my ordering process change?  
Not immediately. If anything changes that affects how you place orders, we will post instructions here and communicate effective dates in advance.

Where can I find ordering instructions for the June 1 transition?
Ordering instructions will be posted on the Transition Hub. We encourage customers to review that information in advance of the transition.

Will my sales representative change as part of this transition?  
Your sales representative remains your best point of contact for account specific questions. If there are any future changes, they will be communicated directly.

Who should I contact if I have an urgent issue?  
Contact Customer Support at (877) 224-0946 or customerservice@drivemedical.com. If you have an account specific question, your sales representative can also assist.

Shipping and Operations

Will there be any disruption to shipping or lead times?
Our goal is continuity. If a change impacts shipping points or lead times for specific items, we will publish details here and your team will be notified through normal channels.

Should I expect any disruption when order processing moves to Drive systems?
We are working hard to make the transition as smooth as possible, but as systems, inventory, and distribution points are aligned, there may be some short term disruption.

What should I do if I have an urgent order during the transition?
Please contact Customer Support or your sales representative so we can help guide you through the best next steps for your specific order

 

Products and Item Information

Are Compass products being discontinued?
Some products may eventually be discontinued as part of the broader portfolio review, but decisions will be communicated as they are finalized.

Are all Compass products moving to Drive branded equivalents?  
No. Some Compass products may remain as is, some may transition to Drive branded alternatives, and some may eventually be discontinued.

How are you deciding which products will stay, transition, or be discontinued?
Products are being reviewed individually with consideration given to customer needs, features, quality, availability, and overall value.

Are product item numbers changing?  
Some item numbers or packaging details may be updated as systems align. Refer to the SKU crosswalk or Document Library section for more details.

Will the products I buy today still be available after June 1?  
In many cases, yes. However, product decisions are being evaluated over time, so availability may vary by item as the portfolio review progresses.

Where can I find updates on specific product decisions?  
Detailed product updates will be shared on the Transition Hub as decisions are finalized.

Pricing, Terms, and Policies

Will my current pricing change on June 1?
Current Compass items and contracted pricing will carry over as part of the initial transition to Drive systems

Are pricing or terms changing?  
If pricing or policies change, we will provide advance notice, an effective date, and updated documentation on this page

Returns, Warranty, and Resources

Where can I find returns and warranty instructions?
Returns and warranty documents are available in Documents and Downloads.

Where should I go for the latest transition updates?  
The Transition Hub will serve as a central resource for ordering instructions, product updates, and other transition related information.