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Introducing
Unbound IQ by Drive

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Discover What's Next in Patient Care!

With a growing portfolio of advanced technology, Unbound IQ helps you support customers better with clinically informed technology and data-driven insights that support earlier, more proactive care decisions. 

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Drive_Advantage_White

Warranty service for Drive oxygen concentrators — fast, simple, built for providers.

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The Fast Track to Equipment Replacement

Drive Advantage is the warranty exchange program for Drive Medical oxygen concentrators, a faster, simpler alternative to traditional repair channels. When covered units fail, eligible providers receive expedited replacements, keeping patient uptime high and your team focused on care, not logistics.

What is a Certified Replacement Device?

Replacement units provided under Drive Advantage may be new or Certified Replacement Devices that have been inspected, tested, and restored to meet defined performance standards before shipment — so every unit that arrives at your facility is ready to perform.

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Covered Products

Drive Advantage covers most Drive Medical stationary and portable oxygen concentrators.
See eligible models below.

Stationary Oxygen Concentrators

555DS_1479

555 Compact Oxygen Concentrator, 5L
Item# 555DS

5DECO2DS_2898

DECO2 Oxygen Concentrator, 5L
Item# 5DECO2DS

 

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DeVilbiss by Drive Oxygen Concentrator, 10L
Item #1025DS

Portable Oxygen Concentrators

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iGo2 Portable Oxygen Concentrator
Item #125D

SIMO2DS_283

SIMO2 Portable Oxygen Concentrator
Item #SIMO2DS

Confirm Product Warranty

Use the Serial Number Lookup tool to confirm warranty status before submitting a claim.

Products must be purchased on or after August 1st, 2026 to be eligible for this program. 

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The Process

Our simple four-step process helps eligible providers get replacement devices quickly, so your team can spend more time focused on delivering exceptional patient care.

Step 1

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Submit Your
Request

Start your claim using the form below, or by contacting Customer Support by phone or email.

Step 2

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 Drive Reviews & Approves Claim

Our team confirms warranty status and product replacement eligibility. Most requests are reviewed within 24–48 hours.

Step 3

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Certified Replacement Unit Ships

Approved units typically ship within one business day. Drive covers shipping both ways for eligible warranty claims.

Step 4

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Return the Replacement Unit

Send the original unit back to Drive to complete the process using the prepaid return label and packaging included with your replacement.*


*You must return the unit within 20 days or you will be responsible for the shipping cost

Submit Your Service Claim

Ready to get started? Submit your request here.

FAQs

What is Drive Advantage program?
The Drive Advantage program is an advanced exchange service model that provides a replacement device or component for eligible warranty issues, helping you stay up and running without waiting for a typical fix and return repair cycle.

How is this different from a traditional product being serviced?
Instead of sending a device in for service and waiting for it to be returned, Drive ships you a replacement unit quickly, so you can continue operations with minimal disruption

How do I initiate a service request?
You can submit a service request through the Drive Advantage portal or by contacting Customer Solutions via phone or email using a standardized intake process.

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